Preparing for a FTTC VDSL Broadband Engineer visit

If you have recently ordered our VDSL broadband package, an engineer will need to visit your property to install a new master socket. This article aims to answer any questions you may have regarding this visit.

Why does the engineer need to visit?

VDSL is a new technology that allows faster data transfer along an ordinary telephone line than previously possible. Because of this new technology a BT engineer must visit the property in which your line is installed and fit a new VDSL filter to your master telephone socket.

If the master socket to your premises is located more than 3 metres from the entry point to the building, the engineer may need to install a new master socket a little closer.

The engineer will also install a VDSL capable modem or router to allow you to connect your computer or network to the broadband line.

What do I need to do to prepare for the visit?

The engineer will need to install a VDSL compatible modem next to your master phone socket. Please ensure there are two available power sockets nearby, or an available power extension cable if not.

When will the engineer visit?

Typically the engineer visit will happen 3 to 5 days from the date on which the line is ordered.

The engineer will call you on the installation day before commening the work. Please allow up to three hours for the installation of your new VDSL line and equipment.

If, for any reason, an engineer is unable to attend on the selected day we will contact you to rearrange the date as soon as possible.

What if I am no longer available on the day of the visit?

If you are no longer available for the planned day of the engineers visit, please let us know as soon as possible. Failure to notify us in advance may lead to a charge being applied to your account.

PLEASE let us know if you have any further questions by raising a ticket at  http://support.123visp.co.uk
(If you could word your question really well then we can encapsulate it into a new KB article?)

123vISP Team