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How do my customers pay for their services?
How do my customers pay for their services?
We currently operate three forms of payment. These are card payments (Protx), DD (Direct Debit) and VDC (Virtual debit card).
(PLEASE NOTE THAT VDC IS ONLY AVAILABLE FOR 123vISP PARTNERS)
Card Payments
Payments are taken directly from the end users card details that they use to signup with. We use a payment gateway. We do not store the card details and the cards are transacted by the bank on their servers.
When paying by card an invoice is generated in the ebilling section for your end user to print out.
DD (Direct Debit)
Payments are taken directly from the end users bank account details that they use to signup with. We use a payment gateway called Eazipay. Eazipay transact the money directly from the end users bank account on our behalf.
When paying by DD an invoice is generated in the ebilling section for your end user to print out.
Only one DD form is needed per end user regardless of the amount of services they have.
VDC Payments (ONLY AVAILABLE WITH OUR DISCRETION!)
This is where you choose to pay for services on your end users behalf. This involves you depositing money into our bank account IN ADVANCE!, either from your credit/debit card or by bank transfer. The money is then used to pay for the services ordered. NO CREDIT IS AVAILABLE WITH THIS SYTEM.
*** NOTE - WE DO NOT TOLERATE ATTEMPTED ABUSE OF THE VDC SYSTEM!! ***
THE VDC SYSTEM IS NOT OPERATED LIKE A CREDIT CARD - IT IS LIKE A DEBIT CARD - YOU DEPOSIT FUNDS PRIOR TO ANY PAYMENTS BEING MADE!
An invoice is not generated in the panel for the end user as you are paying for the services at wholesale rates. An invoice will be raised however for your VDC deposit.
For details of how the VDC works please see the knowledge base articles or contact you specific account manager directly.
The most efficient form of payment is to initially sign your customers up by using their credit card and then transfer them onto direct debit once they have gone live.
The direct debit system can be "slow" to authorise the end-user so using the "immediate" credit card system ensures that your end-user is up and running as soon as possible!
PLEASE let us know if you have any further questions by raising a ticket at http://support.123vISP.co.uk/
(If you could word your question really well then we can encapsulate it into a new KB article?)
123vISP Team
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