Broadband Connectivity Problem - NEW

We have recently become aware of a problem where customers may be experiencing issues trying to access websites or use other Internet based service BT engineers are currently investigating this as a priority problem. We will provide another update as soon as more information becomes available. Sorry for the inconvenience.

Wednesday, August 13, 2014 1:56 PM

Regional Engineering & Fault Delays - RESOLVED

Regional Engineering & Fault Delays - RESOLVED This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. The delays have now been removed for all areas with effect from 8 August 2014, the last of which can be seen below: South Yorkshire Southend Broadlands Swindon West Downs Apologies for any inconvenience caused.

Friday, August 08, 2014 5:41 PM

update to MBORC from Openreach.

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. MBORC has been removed for repair activities for the following areas, with effect from 23:59 5 August 2014. Bristol MBORC remains in place for repair activities for the following areas: South Yorkshire Southend Broadlands Swindon MBORC for repair activities declared at 23:59 Thursday 31 July, for a separate weather related incident, remains in place in the foll...

Tuesday, August 05, 2014 5:21 PM

Regional Engineering & Fault Delays - Update

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. MBORC has been removed for repair activities for the following areas, with effect from 23:59 31 July 2014. Peterborough Newport Severnside MBORC remains in place for repair activities for the following areas: North Manchester South Yorkshire Southend Colchester Cambridge Broadlands Romford Bristol East Downs Swindon Southampton West Downs Apologies fo...

Monday, August 04, 2014 10:55 PM

Regional Engineering & Fault Delays - Update

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. MBORC has been removed for repair activities for the following areas, with effect from 23:59 31 July 2014. Peterborough Newport Severnside MBORC remains in place for repair activities for the following areas: North Manchester South Yorkshire Southend Colchester Cambridge Broadlands Romford Bristol East Downs Swindon Southampton Apologies for any inc...

Thursday, July 31, 2014 4:05 PM

Regional Engineering & Fault Delays - NEW

Earlier today we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather. A copy of the notice is as follows: "Much of the UK was hit with severe storm conditions (lightning and flooding) between Thursday 17 July 2014 and Sunday 20 July 2014. The storm caused extensive lightning and floo...

Wednesday, July 23, 2014 7:08 PM

BTOR - Broadband Faults/Orders - NEW

Supplier System Problems - Broadband Faults/Orders - NEW Our suppliers are currently suffering an outage of the system we use to test, raise and track broadband faults and raise manual orders. We are currently unable to test and raise new fault cases or obtain an update on existing fault reports via this system. As a result there may be a delay in us responding to any broadband faults you have raised or a delay placing any manual broadband orders. Our suppliers are working to resolve ...

Monday, June 30, 2014 11:52 AM

Supplier MSO - East Anglia - NEW

We've been made aware that there is an ongoing MSO (Major Service Outage) in the East Anglia area, where some users are dropping connection / failing to connect. We are feeding back information to BT Wholesale, who are investigating as a priority. We will update you in turn with progress as it comes.

Monday, June 16, 2014 1:19 PM

Network connectivity issues (Problem 81083) - 15th May 2014 - RESOLVED

This is an update to the earlier post relating to customers being unable to connect to the internet. The issue has been resolved, all users should be able to get back on line. Ongoing investigations are taking place as to the underlying cause of the issue. If any customers are still having a problem we recommend they reboot their router. -------------------------------------------- We have been aware of an issue where some of our end users are having connectivity issues since aro...

Thursday, May 15, 2014 2:00 PM

Fault Appointment Booking - New

There is currently an outage affecting our ability to book engineer appointments on fault reports. The issue has been raised with our 3rd Party supplier who are working to resolve as soon as they can. Please accept our apologies if there is a delay on your fault report, we will update further once normal service is resumed.

Monday, April 14, 2014 6:23 PM