Outages

Start time End time Area code Description Status 21/02/2014 11:50 Open - Some customers at Huyton exchange will be experiencing a Total Loss of Service. In Progress 21/02/2014 10:49 Open 01429 Openreach Cable Break – Wellfield exchange – Some customers are experiencing Total Loss of Service due to vandalism damage. The estimated resolution date is unknown. In Progress ...

Friday, February 21, 2014 1:41 PM

MBORC declaration for provision appointment availability.

Further to our message regarding our suppliers MBORC declaration for repair activities, we're received the following message regarding PSTN provision activity. --------------------------------------------------------------------------------------------------------------------- Last week, the UK was hit with severe storm conditions, beginning on Wednesday 12 February 2014 and continuing through into the weekend. As has been widely reported in the media, the serious wet and windy weather ...

Thursday, February 20, 2014 6:56 PM

Problems with authentication RESOLVED

We are receiving reports that some customers are having problems with authentication. This appears to be an issue within a data center in London and is affecting connections in the south but this has not yet been confirmed. If you have any sites that are experiencing problems authenticating and this has started this morning, please avoid raising individual faults until we have further details on the outage. We are investigating the issue and will provide more information when available.

Thursday, February 20, 2014 9:50 AM

Supplier MBORC declaration - ONGOING

We have received the following update regarding the declaration of MBORC in a number of areas. Please see below for further details. _______________________________________________________________________________ This MBORC declaration notification is issued as a special message to all of our customers following the severe weather experienced last week. _______________________________________________________________________________ Last week, the UK was hit with severe storm conditio...

Wednesday, February 19, 2014 2:46 PM

Service Outage - Faraday - New

We have been advised of a major service outage at the Faraday data center in London, this will affect 21cn services in the following dialing areas: 01243, 01273, 01342, 01424, 01634, 01795, 01892, 01903, 0207, 02392 The affected connections will appear to have no data transfer but will remain connected.

Friday, February 14, 2014 12:28 PM

Major Service Outages

Start time End time Area code Description Status 05/02/2014 12:38 Open - Openreach Cable Break at Helsby Exchange. Multiple customers are experiencing loss of broadband services. The cause and the estimated resolution date are unknown. In Progress 04/02/2014 15:55 Open 020 Openreach Cable Break – Hampstead exchange – Some customers are experiencing Total Loss...

Wednesday, February 05, 2014 6:02 PM

BT IP stream

We are aware of a problem that has reoccurred, resulting in customers experiencing connection issues, specifically packet loss. This is being seen over the gateway known as PTW-AG01. When using the broadband service over the affected gateway, customers may notice slowdowns and intermittent connectivity. We're investigating this issue again and will post an update as more information becomes available. If any of your sites/lines are impacted, please disconnect and reconnect, which should poi...

Wednesday, February 05, 2014 5:45 PM

MBORC - Update

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from Openreach. The areas currently covered by the Openreach MBORC are: MBORC for provision appointment availability (FAD) remains in place in the following areas North Wales Mid Wales and Shrewsbury Swansea Truro East Downs Central Downs West Downs Esher Croydon Exeter Taunton Bournemouth Southampton Guildford MBORC for repair activities remains in place in the following a...

Wednesday, January 29, 2014 2:53 PM

Major Service Outages

This list shows the 20 most recent Major Service Outages : BURRAVOE MUX 301 : LOSS OF SERVICE (CI) 26/01/2014 16:29 : LOCHBOISDALE MUX 101 : LOSS OF SERVICE 26/01/2014 13:30 : FRAMFIELD MUX 301 : LOSS OF SERVICE (CI) 26/01/2014 10:27 : GRUNDISBURGH MSAN 301 : DEGRADED SERVICE 26/01/2014 02...

Sunday, January 26, 2014 10:18 PM

Outages

Some customers connected to Burravoe Exchange are experiencing a Loss of Broadband Services only. Some customers connected to Lochboisdale Exchange are experiencing a Loss of Broadband Services only. Broadband customers connected to Audlem Exchange are experiencing Total Loss of Service. Openreach cable breaks - Multiple customers are experiencing loss of their phone and broadband service. The cause is due to Water Damage: Culcheth exchange. Kidderminster exchange Whitchurch Exchange...

Sunday, January 26, 2014 10:06 PM