Openreach cable breaks UPDATED

Openreach cable breaks at Bishopston exchange Resolved Bexleyheath exchange Resolved Godstone exchange Resolved Cranleigh exchange Resolved Beckenham exchange Resolved Multiple customers are experiencing loss of broadband services. The cause is water damage. The estimated resolution date is 08/01. ----------------------------------------------- Openreach cable breaks at Otford exchange Resolved Norbury exchange Resolved Southampton exchange Resolved Multiple customers are experien...

Sunday, January 26, 2014 9:35 AM

Openreach cable breaks UPDATED

Openreach cable breaks have been announced at; Bishopston exchange Resolved Bexleyheath exchange UPDATE Estimated resolution date is 17/01. Godstone exchange Resolved Cranleigh exchange Resolved Beckenham exchange Resolved Multiple customers are experiencing loss of broadband services. The cause is water damage. The estimated resolution date is 08/01. ----------------------------------------------- Openreach cable breaks at Otford exchange Resolved Norbury exchange Resolved Southamp...

Thursday, January 16, 2014 9:35 AM

Zyxel routers affected by SYN flood attack

Details from http://www.theregister.co.uk/2014/01/14/chinese_hackers_cripple_british_firms_internet_connections Hackers have launched an internet attack which has hobbled the internet connections of at least 100 British businesses. An unknown group or individual thought to be based in the People's Republic used a SYN flood attack to attack the 600 and 660 models of router from Taiwanese firm ZyXEL. Sources at ZyXEL and the ISP MDNX confirmed that the attack came from a Chinese IP address....

Wednesday, January 15, 2014 10:28 PM

Control Panel Access Limited. RESOLVED

The control panel is now back up and running. Your local router may need to be rebooted and/or ipconfig /flushdns on local machines if you still experience issues. Access to the control panel is currently limited due to network issues. Engineers are fully aware and currently working towards full access being restored. We apologise for the delays this may cause. All other services are running 100% effectively.

Wednesday, January 15, 2014 2:30 PM

Openreach cable breaks UPDATED

Openreach cable breaks at Bishopston exchange Resolved Bexleyheath exchange UPDATE Estimated resolution date is 17/01. Godstone exchange Resolved Cranleigh exchange Resolved Beckenham exchange Resolved Multiple customers are experiencing loss of broadband services. The cause is water damage. The estimated resolution date is 08/01. ----------------------------------------------- Openreach cable breaks at Otford exchange UPDATE The estimated resolution date is 16/01. Norbury exchange...

Wednesday, January 15, 2014 9:35 AM

Intermittent Connections - RESOLVED

All connections that we saw having issues with connectivity on Zyxel routers have been fine for the past 24 hours. We understand that the issue was caused by a flaw in the router firmware. To prevent the problem from happening again it's recommended customers using an older Zyxel upgrade their router firmware. If you need support on this, please speak to the hardware vendor We've had some reports of some issues with routers continually re-establishing a connection for about an hour and then ...

Monday, January 13, 2014 11:52 AM

Supplier MBORC declaration - ONGOING

We've received updated communications from Openreach regarding the current MBORC (Matters Beyond Our Reasonable Control) declarations in certain areas of the country affecting Provision activities. This has the potential to cause fault resolution delays due to recent bouts of severe weather. A copy of the notice is as follows: MBORC reference MB08505 At the end of December 2013, much of the country was hit with severe weather, including gale force winds, heavy rain and flooding. The exce...

Friday, January 10, 2014 1:13 PM

Dumbarton (WSDUM) and Helensburgh (WSHEL) exchanges. RESOLVED

The outage at Dumbarton (WSDUM) and Helensburgh (WSHEL) has now been resolved. We are currently experiencing an unplanned outage at our Dumbarton (WSDUM) and Helensburgh (WSHEL) exchanges. Our engineers are informed and investigating. Apologies for the inconvenience caused.

Friday, January 10, 2014 1:13 PM

Outage Bamburgh Exchange

Some customers connected to Bamburgh Exchange are experiencing a Loss of Broadband Services only.

Tuesday, January 07, 2014 10:10 AM

Openreach cable breaks. UPDATE

Openreach cable breaks at Bishopston exchange Bexleyheath exchange Godstone exchange Cranleigh exchange Beckenham exchange Multiple customers are experiencing loss of broadband services. The cause is water damage. The estimated resolution date is 08/01. ----------------------------------------------- Openreach cable breaks at Otford exchange Norbury exchange Southampton exchange Multiple customers are experiencing loss of their broadband service. The estimated resolution date is...

Tuesday, January 07, 2014 9:35 AM